Non Discrimination Notice

CHRISTUS Health Plan complies with applicable Federal civil rights laws and does not discriminate on the basis of age, color, creed, culture, disability (physical or mental), ethnicity, familial status, gender identity or expression, genetic information, language, national origin, military service, race, religion, sex, sexual orientation, socioeconomic status, or public assistance status.

CHRISTUS Health Plan provides free aid and services to people with disabilities which includes: 

  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)

CHRISTUS Health also provides free language services to people whose primary language is not English such as:

  • Qualified interpreters
  • Information written in other languages

If you need these services, please notify your Member Service Representative at:

If you believe that CHRISTUS Health Plan has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, sex, etc. you can file a grievance via phone, email, mail, or in person with:

Gabriela Saenz, J.D.
Civil Rights Coordinator
919 Hidden Ridge
Irving, TX 75038
Telephone: 469-282-1298
Fax: 210-766-9468

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at:

or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at: