CHRISTUS Health Plan complies with applicable Federal civil rights laws and does
not discriminate on the basis of age, color, creed, culture, disability
(physical or mental), ethnicity, familial status, gender identity or
expression, genetic information, language, national origin, military
service, race, religion, sex, sexual orientation, socioeconomic status, or
public assistance status.
CHRISTUS Health Plan provides free aid and services to people with disabilities which includes:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible
electronic formats, other formats)
CHRISTUS Health also provides free language services to people whose primary language is not English such as:
- Qualified interpreters
- Information written in other languages
If you need these services, please notify your Member Service Representative at:
If you believe that CHRISTUS Health Plan has failed to provide these services or
discriminated in another way on the basis of race, color, national origin,
age, disability, sex, etc. you can file a grievance via phone, email, mail,
or in person with:
Gabriela Saenz, J.D.
CHRISTUS Health
Civil Rights Coordinator
5101 N O'Connor Blvd
Irving, TX 75039
Telephone: 469-282-1298
Fax: 210-766-9468
CHRISTUS.CivilRights@christushealth.org
You can also file a civil rights complaint with the U.S. Department of
Health and Human Services, Office for Civil Rights, electronically through
the Office for Civil Rights Complaint Portal, available at:
https://ocrportal.hhs.gov/ocr/portal/lobby.jsf
or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at: http://www.hhs.gov/ocr/office/file/index.html