Contact Us

Have a question or need help? Call us using the below telephone number for your plan and we’ll get back to you. You can also reach out via mail, using our physical address below. Our team is ready to help you with any questions or inquiries!

Mailing Address

CHRISTUS Health Plan
919 Hidden Ridge Drive
Irving, TX 75038

Important Numbers for Members

Current members can switch primary care providers or order a replacement ID card by calling:

• Individuals & Families: 1-844-282-3025
• Medicare Advantage: 1-844-282-3026 
• US Family Health Plan: 1-800-678-7347

Member Services Email: CHRISTUS.HP.MemberService.Inquiry@christushealth.org

Member Services Fax: 210-766-8851 

If you’re hard of hearing, you can call: 711

For medical questions, call a registered nurse any time, day or night:

• Health Insurance Exchange Plans: 1-844-581-3175
• Medicare Advantage: 1-844-581-3174
• US Family Health Plan: 1-800-455-9355

Important Contact Information for Providers

• Phone: 1-844-282-3100
• Email: CHP.networkdevelopment@christushealth.org
• Fax: 469-282-3012

Hours

Health Insurance Exchange: 8 a.m. to 5 p.m., local time, Mon. – Fri.
Medicare Advantage: 8 a.m. to 8 p.m., local time, 7 days a week, Oct. 1 – Mar. 31; and 8 a.m. to 8 p.m., local time, Mon. – Fri.
USFHP: 8 a.m. to 5 p.m., Mon. – Fri.